Terms and Conditions
Removal Van Greenwich Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Greenwich provides removal and related services within Greenwich and the wider area. By placing a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, or organisation that requests or receives services from Removal Van Greenwich.
We, Us, Our means Removal Van Greenwich as the provider of removal services.
Services means any removal, transport, loading, unloading, packing, unpacking, or associated services that we agree to provide to you.
Goods means all items handled, packed, transported, or stored by us on your behalf.
Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
We provide household and commercial removal services, including the provision of vans and personnel for loading, transport, unloading, and, where agreed in writing, packing and unpacking. Our services are usually carried out within Greenwich and surrounding areas, with regional or national moves available by prior agreement.
The exact scope of the work, including addresses, dates, times, access details, number of operatives, and any special requirements, will be confirmed in our quotation or booking confirmation. Only services expressly listed in the quotation or booking confirmation are included in the agreed price.
3. Booking Process
3.1 Enquiries and quotations
You may request an estimate or quotation by providing details of your move, including locations, property size, inventory of items, and preferred dates. Any estimate is based on the information you provide and assumes normal access conditions and no unusual difficulties. If the information supplied is incomplete or inaccurate, we may adjust the quotation or our charges.
3.2 Accepting a quotation
A quotation is not a binding contract until you confirm acceptance and we issue a booking confirmation. Acceptance may be given in writing or by any other method we reasonably accept. By accepting our quotation, you confirm that you have authority to enter into the contract and that you are acting as principal or as an authorised representative.
3.3 Booking confirmation
Once we accept your booking, we will issue a booking confirmation setting out the agreed date, approximate start time, collection and delivery addresses, the services to be performed, and the price and payment terms. You should check this carefully and notify us promptly of any inaccuracies. If we do not receive notification of errors before the work begins, we will assume that the details are correct.
3.4 Changes to bookings
Any change to the date, time, addresses, access arrangements, or scope of services must be agreed with us in advance and may result in additional charges. We will use reasonable efforts to accommodate changes but cannot guarantee availability on alternative dates or times.
4. Access, Parking and Client Responsibilities
4.1 Access to premises
You are responsible for ensuring that we have suitable access to both collection and delivery addresses. This includes providing accurate information about stairs, lifts, restricted entry, narrow roads, and any obstacles that may affect our ability to carry out the work safely and efficiently.
4.2 Parking arrangements
You are responsible for arranging and, where applicable, paying for parking permits, visitor passes, or suspension of parking restrictions required for our vehicles. Any parking fines or penalties incurred because of inadequate arrangements or incorrect information supplied by you may be added to your final invoice.
4.3 Preparation of goods and premises
You must ensure that goods are properly packed and ready for removal unless we have agreed to provide packing services. Fragile items must be clearly marked and appropriately protected. You should also secure items such as washing machines, fridges, and freezers in accordance with the manufacturer’s instructions.
4.4 Presence during removal
You or an authorised representative must be present at the start and end of the removal to provide instructions, confirm inventories if applicable, and sign any relevant documentation. If you are not present, we may act on the instructions of any person we reasonably believe to be authorised by you.
5. Payments and Charges
5.1 Pricing
Our charges may be based on a fixed price quotation or an hourly rate, as specified in your booking confirmation. Prices are calculated on the agreed scope of work, distance, number of operatives, size of vehicle, and expected duration of the job.
5.2 Deposits
We may require a deposit to secure your booking. The amount and due date for any deposit will be stated when you confirm your booking. Your booking is not guaranteed until the deposit has been received by us in cleared funds.
5.3 Payment terms
Unless otherwise agreed in writing, all balances are due on or before the day the services are provided. We may refuse to commence or continue with the removal until full payment or any required part payment has been received.
5.4 Late payment
If you do not pay sums due on time, we reserve the right to charge reasonable interest, administration fees for chasing payment, and any costs we incur in enforcing our rights, including legal costs.
5.5 Additional charges
Additional charges may apply where:
The work takes longer than anticipated because of circumstances outside our control, such as delays in getting keys, waiting times at properties, or restricted access.
There are additional items to move that were not disclosed at the time of quotation.
We are required to carry items via stairs instead of lifts, or over greater distances than originally indicated.
We are asked to carry out extra tasks such as dismantling or reassembling furniture not listed in the original booking.
We agree to transport items that are exceptionally heavy, bulky, or difficult to move.
6. Cancellations and Postponements
6.1 Client cancellations
If you need to cancel or postpone your booking, you must notify us as soon as possible. Our cancellation charges are as follows unless otherwise stated in your booking confirmation:
No charge if you cancel more than a specified reasonable period before the scheduled start time.
A percentage of the quoted price if you cancel within a shorter specified period before the scheduled start time.
Up to the full quoted price if you cancel on the day of the move or after our team has arrived at the collection address.
Details of the applicable time periods and percentages will be explained at the time of booking.
6.2 Cancellations by us
We reserve the right to cancel or postpone the services if:
You fail to pay any deposit or other sums due.
Access to premises is unsafe or significantly different from that described.
Carrying out the work would place our staff or property at risk of injury or damage.
We are prevented from attending because of events beyond our reasonable control, such as severe weather, road closures, accidents, or vehicle breakdown.
Where we cancel for reasons within our control, we will refund any deposit you have paid and, if appropriate, offer an alternative date. We will not be liable for indirect or consequential losses arising from cancellation.
7. Excluded and Prohibited Items
Unless we have agreed in writing, we do not carry or store:
Hazardous, flammable, or explosive materials, including gas cylinders, paints, solvents, and chemicals.
Illegal items or substances.
Perishable goods or items requiring temperature-controlled conditions.
Animals, plants, or living organisms.
Valuables such as jewellery, watches, cash, important documents, securities, or collections of high value.
You are responsible for ensuring that any such items are not packed with the goods to be moved. We accept no liability for loss or damage to excluded items, whether or not we have been informed of their presence, and we may remove or refuse to transport them at our discretion.
8. Liability for Loss or Damage
8.1 Our responsibility
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is limited to loss or damage caused by our negligence or breach of contract and subject to the limitations set out in these Terms and Conditions.
8.2 Limitations of liability
Unless otherwise agreed in writing:
Our liability for loss or damage to goods in our care is limited to a reasonable amount per item or per consignment, reflecting the nature of our services and charges.
We are not liable for indirect, consequential, or purely economic losses, including loss of profit, loss of business, or loss of opportunity.
We are not liable for normal wear and tear, minor scuffs, or scratches that may occur during handling and transport.
8.3 Circumstances where we are not liable
We will not be liable for loss or damage arising from:
Goods that were already damaged or defective before we handled them.
Insufficient or inappropriate packing by you or a third party, unless we provided the packing service.
Fragile items not suitably protected or not marked as fragile.
Disassembly or reassembly of furniture or appliances undertaken at your request.
Handling of items that are too large for doorways, stairs, or lifts, or that must be moved in an unusual manner to exit or enter the premises.
Structural defects in the property or fixtures, including weak floors, ceilings, banisters, or walls.
Acts or omissions of third parties, including other contractors or building management.
Events beyond our reasonable control, such as fire, flood, severe weather, theft, or road accidents caused by third parties.
8.4 Notification of loss or damage
You must inspect your goods and premises as soon as reasonably possible after completion of the services. Any loss or damage that you believe was caused by us must be reported to us in writing within a reasonable period, providing full details and any supporting evidence. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.
9. Waste Regulations and Disposal of Unwanted Items
9.1 Legal compliance
We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal company and will not remove household refuse, construction waste, or hazardous materials unless this has been specifically agreed and complies with regulatory requirements.
9.2 Disposal services
Where we agree to remove unwanted furniture or other items, they will be taken to a suitable facility or reused or recycled where practicable. Additional charges may apply for disposal services, and these will be specified in your quotation or booking confirmation where possible.
9.3 Prohibited waste
We will not remove or dispose of:
Hazardous or toxic waste such as chemicals, asbestos, or medical waste.
Gas bottles, fuel containers, or other pressurised containers.
Electrical items that cannot legally be disposed of without specialist treatment, unless we have specifically agreed to do so.
If prohibited waste is found among your goods, we may refuse to transport it and may charge reasonable costs for its safe return or segregation.
10. Insurance
We maintain insurance appropriate to our business as a removal service provider. This may include cover for public liability and for goods in transit, subject to policy terms, conditions, and exclusions. It remains your responsibility to consider whether additional insurance is needed to cover the full value of your goods or any special risks. At your request, we will provide general information about our insurance cover, but this does not constitute insurance advice.
11. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it. We will investigate complaints fairly and promptly and aim to reach a reasonable resolution. If a dispute cannot be resolved informally, either party may consider further action through the appropriate legal channels.
12. Data Protection and Privacy
We collect and process personal information necessary to provide our services, including contact details, addresses, and information about your move. We will handle your information in accordance with applicable data protection laws and use it only for the purposes of administering your booking, fulfilling the contract, and complying with our legal obligations. We will not sell your personal information to third parties.
13. Variations and Severability
Any variation to these Terms and Conditions must be agreed in writing by us. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or allowing us to carry out removal services, you confirm that you have read, understood, and agree to these Terms and Conditions.