Privacy Policy
Removal Van Greenwich Customer Privacy Policy
This Privacy Policy explains how Removal Van Greenwich collects, uses, stores and shares personal data about its customers in the Greenwich area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Removal Van Greenwich customers and prospective customers located in the Greenwich area who use or enquire about our removal and related services.
Who We Are
Removal Van Greenwich is a removals service provider operating in the Greenwich area. We are the controller of the personal data we process about you in connection with providing quotations, arranging removals, and delivering associated services. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We collect and process different types of personal data about you depending on your interaction with us. The categories of data we may collect include:
Identity and contact details such as your name, title, contact address, collection and delivery addresses, and communication preferences.
Communication data such as enquiries, messages, feedback and any information you provide when you contact us by phone, online forms, or other communication channels.
Service and contract details such as details of your removal booking, inventory information you provide, access details for properties, preferred dates and times, and instructions relating to the service.
Payment and transaction data such as the amount charged, payment status and date of payment. We do not store full payment card details; where card payments are used these are processed securely by our payment service providers.
Technical and usage data where relevant, such as information about how you interact with our website or online forms, including basic device and browsing information collected through standard logging and analytics tools.
Marketing preferences such as your choices about receiving marketing communications from us and your communication channel preferences.
How We Collect Your Data
We typically collect personal data directly from you when you contact us, request a quotation, make a booking, use our website, or communicate with our staff. In some cases, we may receive your details from third parties acting on your behalf, such as a relative, employer, letting agent, or another person arranging the removal service for you. Where someone provides data about you, we ask that they do so only with your knowledge and consent.
Purposes And Lawful Basis For Processing
We use your personal data only where we have a lawful basis under UK data protection law. The main purposes and lawful bases are:
To provide quotations and respond to enquiries. We process your identity, contact and service details to supply a price estimate or respond to your questions. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in operating and growing our business.
To perform and manage our contract with you. We use your personal data to arrange and deliver the removal services you have requested, including planning logistics, contacting you about your booking, and handling any changes or issues. The lawful basis is performance of a contract.
To process payments and manage accounts. We process payment and transaction data in order to take payment for services, handle refunds, and maintain appropriate records. The lawful basis is performance of a contract and compliance with legal obligations related to accounting and tax.
To maintain safety, security and service quality. We may use certain data to manage access to properties, protect our staff and your belongings, and to investigate complaints or disputes. The lawful basis is our legitimate interests in safe and efficient service delivery and preventing fraud or misuse.
For marketing and customer relationship management. With your consent where required by law, we may use your contact details to send you information about our services, offers or updates that may be of interest. Where consent is not required, we may rely on our legitimate interests in promoting our services, provided your privacy rights are respected. You can opt out of marketing at any time.
To comply with legal and regulatory obligations. We may process and retain personal data where required by law, for example for tax purposes, responding to lawful requests from authorities, or complying with regulatory requirements. The lawful basis is compliance with a legal obligation.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.
Enquiry records and quotation details are normally retained for a limited period to allow us to follow up on your request and to manage our business records.
Contract and service records, including booking information, communications and transaction data, are generally retained for the duration of your relationship with us and for a number of years afterwards, in line with statutory limitation periods and tax and accounting rules.
Marketing data, such as your contact details and marketing preferences, are retained until you withdraw your consent or object to further marketing, or we otherwise determine that the information is no longer needed.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Processors And Sharing Of Your Data
We may share your personal data with carefully selected third parties who act as our processors and support the delivery of our services. These may include:
Payment service providers who process card or online payments on our behalf.
IT and systems providers who host our website, booking tools, email services or data storage systems.
Professional advisers such as accountants or legal advisers, where necessary for business operations, legal advice or compliance.
Subcontractors or partner removal teams, where required to fulfil your booking and only to the extent necessary to perform the contracted services.
These processors are only permitted to use your personal data in accordance with our written instructions and must implement appropriate technical and organisational measures to protect your data.
We may also share your personal data with third parties where required by law, to exercise or defend legal claims, or in connection with a business reorganisation, provided your rights and interests remain protected.
International Data Transfers
Our primary processing activities are carried out within the United Kingdom. Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as using countries with an adequacy decision or entering into approved standard contractual clauses.
Your Data Protection Rights
As a customer or prospective customer of Removal Van Greenwich, you have a number of rights in relation to your personal data under UK GDPR and related legislation. These rights include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.
The right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer required for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You can request that we limit the processing of your personal data in certain situations, for example while the accuracy of the data or the basis for processing is being reviewed.
The right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
The right to object. You can object to processing based on our legitimate interests and to direct marketing, including profiling related to such marketing. We will stop processing your data for direct marketing immediately upon objection.
Rights related to consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can attempt to resolve any concerns.
Security Of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include restricting access to your data to staff and processors who need it to perform their duties, using secure systems and following internal policies and training on data protection.
Updates To This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is made available. We encourage you to review this policy periodically to stay informed about how we protect your information.
