Terms and Conditions for Removal Van Greenwich

These Terms and Conditions set out the basis on which removal vehicle services are provided by Removal Van Greenwich and apply to all bookings, quotations, and related services unless otherwise agreed in writing. By making a booking, the customer confirms that they have read, understood, and accepted these terms. They are designed to create a clear agreement about what can be expected from a Greenwich removal van service, how charges are calculated, and what responsibilities each party has during the move.

1. Booking process

Bookings may be made by phone, email, online form, or any other accepted method offered at the time of enquiry. When requesting a service, the customer must provide accurate information about the items to be moved, access conditions, parking limitations, property type, collection and delivery addresses, date preferences, and any special handling requirements. This information allows the provider to prepare an appropriate removal van in Greenwich and estimate the time, labour, and materials required.

A quotation may be provided based on the information supplied by the customer or, where necessary, after a survey. Quotations are generally valid for a limited period and may be revised if the details of the move change before the service date. A booking is only confirmed once the customer accepts the quotation, provides any requested deposit or advance payment, and receives confirmation from the provider. The company reserves the right to decline a booking where the requested service cannot reasonably be carried out safely, lawfully, or within the available resources.

It is the customer’s responsibility to ensure that the booking details remain accurate. If the volume of goods, number of items, or access conditions are materially different on the day of the move, additional charges may apply or the service may need to be rescheduled. For example, if the customer has arranged a Greenwich removals van for a ground-floor property but the actual collection requires multiple flights of stairs, long carries, or permit-controlled parking, the service cost may be adjusted accordingly.

2. Service standards and customer obligations

The provider will use reasonable care and skill when carrying out the removal service, but the customer must ensure that all items are properly prepared for transport. This includes disconnecting appliances where required, emptying drawers or cupboards if needed for safe lifting, securing loose parts, and clearly identifying fragile or valuable goods. Unless agreed otherwise, the customer is responsible for packing items into suitable boxes and for ensuring that all contents are suitable for a standard removal van Greenwich operation.

3. Payments and charges

Fees may be calculated on the basis of hourly rates, fixed quotations, mileage, labour, vehicle size, waiting time, parking costs, or any combination of these factors. The final price may also reflect the presence of specialist items such as pianos, safes, antiques, or bulky furniture requiring extra manpower or equipment. Any additional services requested on the day of the move, including packing, dismantling, reassembly, or storage handling, will be charged separately unless expressly included in the original agreement.

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed, balances must be paid in full on completion of the service or within the period specified on the invoice. Accepted methods of payment may include bank transfer, card payment, or cash, subject to availability. Deposits, where taken, are usually non-refundable except where cancellation rights or provider fault apply under these Terms. Any unpaid sums may be subject to late payment charges, reasonable recovery costs, and suspension of future services.

The provider may request full or partial prepayment for larger jobs, short-notice bookings, peak-season moves, or services involving multiple staff members. If the customer fails to pay any required deposit or final balance by the due date, the booking may be suspended or cancelled without further notice. The customer remains responsible for any costs reasonably incurred by the provider as a result of non-payment, including wasted attendance or admin time where relevant.

4. Cancellations and changes

Cancellations or rescheduling requests should be made as early as possible. A cancellation fee may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether specialist arrangements have been made. If the customer cancels within a short period before the move, the provider may retain all or part of any deposit to cover administrative and operational losses. Changes to the booking, including date changes or alterations to the moving inventory, are subject to availability and may result in revised charges.

If the provider must cancel or postpone the service due to events beyond its reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, or legal restrictions, it will use reasonable efforts to offer an alternative time or date. The provider will not be liable for indirect losses caused by such changes. Where a move is delayed because of circumstances at the collection or delivery location, including poor access or incomplete customer preparation, any waiting time or additional attendance may be chargeable.

5. Delays, access, and parking

The customer must ensure that suitable access is available at both addresses on the agreed moving date. This includes arranging parking where necessary, obtaining permits where required, and advising the provider of any restrictions that could affect the vehicle or team. If parking is unavailable or access is obstructed, the provider may not be able to complete the service within the original timeframe. Additional costs arising from delays, re-routing, extra carrying distances, or return visits may be charged to the customer.

6. Liability and insurance

The provider will take reasonable care when moving and handling goods, but liability is limited to loss or damage caused by proven negligence, failure to exercise reasonable skill and care, or breach of these Terms. The provider is not responsible for loss or damage arising from inadequate packing, pre-existing defects, structural weakness, items disassembled by the customer, or the inherent fragility of goods unless this has been specifically declared and accepted in writing. Customers are strongly encouraged to protect delicate items appropriately and to inform the provider of anything requiring special attention.

Where insurance is in place, any claim must be reported within a reasonable time and supported by evidence such as photographs, item descriptions, proof of value, and details of the circumstances in which the incident occurred. The provider may require the customer to allow inspection of the item or packaging before any settlement is considered. The provider will not be liable for loss of profit, loss of opportunity, emotional distress, or any indirect or consequential losses arising from the removal service, except where such exclusion is not permitted by law.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Any statutory rights available to the customer as a consumer remain unaffected. If the service is booked for business purposes, liability may be further limited to the extent permitted by applicable law and the specific terms agreed for that job.

7. Waste regulations and disposal

If the service includes removal or disposal of unwanted items, the customer must provide clear instructions about what is to be taken away and confirm that they have the legal right to dispose of such items. The provider will only handle waste in compliance with applicable waste transfer and environmental legislation. This means that waste may be transported, stored, or disposed of only through authorised and lawful routes, and only where the nature of the waste has been correctly identified.

Customers must not include hazardous, contaminated, prohibited, or regulated waste unless this has been agreed in advance and can be handled lawfully. Such items may include chemicals, paint, oils, asbestos, gas bottles, clinical waste, batteries, electrical equipment requiring special treatment, and any materials subject to additional controls. If unauthorised waste is presented, the provider may refuse to remove it or may charge extra for compliant handling, storage, or disposal. The customer shall indemnify the provider against any penalty, fine, or cost arising from inaccurate descriptions of waste or unlawful disposal instructions.

Any waste transfer note, receipt, or disposal record issued in connection with the service should be retained by the customer where appropriate. The provider may require the customer to confirm in writing that waste is household waste, commercial waste, or another permitted category before collection. The customer accepts that the provider is under no obligation to remove waste that would place it in breach of environmental, transport, or licensing rules.

8. Items excluded from transport

For safety, legal, and operational reasons, certain items may be excluded from transport or may only be moved subject to prior agreement. This can include live animals, firearms, illegal substances, high-value cash, flammable materials, and items presenting a risk to the vehicle, crew, or other goods. The provider may also refuse to move items that are excessively heavy, unstable, unhygienic, or inadequately secured. In such cases, the customer remains responsible for arranging lawful alternative handling.

The provider reserves the right to open or inspect packaging where there is reasonable concern that it contains prohibited items, dangerous substances, or undeclared waste. If an item is declined for safety or legal reasons, this will not constitute a breach of contract by the provider. Any wasted attendance or additional time caused by undeclared excluded items may be charged at the applicable rate.

9. Storage, holding, and re-delivery

If goods are temporarily held by the provider before delivery, the customer must ensure that all instructions are correct and that any storage fees are understood in advance. Storage conditions, access arrangements, and liability terms may be set out separately if applicable. Goods left uncollected or undeliverable due to customer unavailability may incur additional storage, redelivery, or administration charges. The provider is entitled to retain possession of goods until outstanding charges are paid, to the extent permitted by law.

10. Complaints and claims process

Any complaint should be raised as soon as reasonably possible after the service, with enough information to allow investigation. The customer should provide order details, dates, photographs, and a clear description of the issue. The provider will consider the matter in good faith and may request access to the relevant item, packaging, or invoice records. No admission of liability is made by attempting to resolve a complaint informally.

Claims for damage, shortage, or loss must be submitted within a reasonable time and in any event within any period notified in the booking confirmation or invoice. Failure to report a concern promptly may make it difficult to investigate and may reduce or remove any entitlement to compensation. Any remedy offered will be assessed according to the circumstances, the extent of any proven loss, and the limits of liability set out in these Terms.

11. Force majeure

The provider will not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to accidents, extreme weather, strikes, fuel shortages, acts of government, public emergencies, road network disruption, or interruption of utilities. In such circumstances, the provider may suspend, postpone, or adjust the service without liability for resulting loss, provided that reasonable steps are taken to minimise disruption.

12. Data and privacy

Personal information supplied for booking and service administration will be used for legitimate business purposes such as confirming the move, issuing invoices, handling enquiries, and maintaining records. The provider will handle personal data in accordance with applicable data protection law. Information will not be sold to third parties and will only be shared where necessary to perform the service, comply with legal obligations, or pursue unpaid debts.

13. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

14. General provisions

These Terms constitute the entire agreement between the parties in relation to the relevant removal service and supersede any prior statements or representations, except where expressly confirmed in writing. No variation to these Terms shall be effective unless agreed by the provider. The provider may update these Terms from time to time to reflect legal, operational, or service changes, but the version applying to a booking will be the version in force at the time the booking is confirmed. By proceeding with a booking for a Removal Van Greenwich service, the customer agrees to cooperate reasonably, provide accurate information, and ensure that the move can be completed safely and lawfully.